Tag Archives: Mobile Banking

Mobile Banking Is Mainstream — What About Security, ROI, Payments?

Sitting alone at the back of a hotel meeting room, Theodore Iacobuzio had a stern message for bankers: “The train is leaving the station,” said Iacobuzio, a MasterCard executive, referring to the emerging mobile payment economy. “You have to get on.”

Earlier that Wednesday, Iacobuzio had spoken on a panel at the Mobile Banking and Commerce Summit in Miami about using data to drive relevant offers to cardholders. Mobile banking and payments are at the forefront of his mind.

After being more than a theory for the past several years, financial services companies have been iterating and tweaking their mobile banking models — offering mobile deposit capture (depositing a check with the snap of a smartphone camera) — for at least the past three. Continue reading

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Chase Tops Keynote’s Mobile Banking Ranking a Third Time

JPMorgan Chase has yet again won a ranking of mobile banking apps. In this one, Keynote’s semiannual mobile banking scorecard, Chase came in first for the third time in a row. Wells Fargo came in second and Bank of America third.

In late April, Forrester dubbed Chase the best in mobile banking out of 15 large multinational banks, for the second time in a row.

What does Chase do right to get the top nod so often?

In Keynote’s tests, the bank was found to provide the most across-the board functionality of the 15 banks examined, according to Susan Foulds, manager of the Keynote Mobile Banking Scorecard. Keynote maintains live accounts at all the banks it evaluates; its analysts score the apps according to 120 criteria in four categories — functionality, ease of use, privacy and security, and quality and availability. Banks evaluated for the Spring 2013 Keynote Mobile Banking Scorecard include Bank of America, BB&T, Capital One, Chase, Citibank, Citizens, Fifth Third Bank, KeyBank, PNC, Regions Bank, SunTrust, TD Bank, USAA, U.S. Bank and Wells Fargo. Continue reading